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Excellence in Transport Accessibility
Excellence in Transport Accessibility
Excellence in Transport Accessibility
Submission Criteria
Previous Winner
A submission in this category should demonstrate
Entries in this category need to demonstrate how particular policies and projects have improved the street environment. Examples of initiatives for this Award include environmental enhancement schemes, pedestrian schemes or parking and warden policies. Before and after photographs help the Judges with this category.
Alternatively, a cycling strategy may form the basis of a submission for this category or an individual scheme, which has brought significant benefits. Increased numbers of people cycling or reduced cycle casualties are two ways that you could document the success of your work.
Submission Criteria
Previous Winner
A submission in this category should demonstrate
Entries in this category need to demonstrate how particular policies and projects have improved the street environment. Examples of initiatives for this Award include environmental enhancement schemes, pedestrian schemes or parking and warden policies. Before and after photographs help the Judges with this category.
Alternatively, a cycling strategy may form the basis of a submission for this category or an individual scheme, which has brought significant benefits. Increased numbers of people cycling or reduced cycle casualties are two ways that you could document the success of your work.
Submission Criteria
Previous Winner
A submission in this category should demonstrate
Entries in this category need to demonstrate how particular policies and projects have improved the street environment. Examples of initiatives for this Award include environmental enhancement schemes, pedestrian schemes or parking and warden policies. Before and after photographs help the Judges with this category.
Alternatively, a cycling strategy may form the basis of a submission for this category or an individual scheme, which has brought significant benefits. Increased numbers of people cycling or reduced cycle casualties are two ways that you could document the success of your work.
Edinburgh Airport
Excellence in Transport Accessibility
Edinburgh Airport has continued to place accessibility at the heart of the passenger experience, delivering improvements that make air travel more inclusive and welcoming for all. Working closely with passengers, accessibility groups and industry partners, the airport has invested in facilities, staff training and customer support services designed to remove barriers to travel. From enhanced assistance provision and improved wayfinding to innovative customer service initiatives, the airport has demonstrated a strong commitment to accessibility across every stage of the passenger journey. These efforts have helped ensure that all passengers, regardless of their needs, can travel with greater confidence, comfort and independence.
Edinburgh Airport
Excellence in Transport Accessibility
Edinburgh Airport has continued to place accessibility at the heart of the passenger experience, delivering improvements that make air travel more inclusive and welcoming for all. Working closely with passengers, accessibility groups and industry partners, the airport has invested in facilities, staff training and customer support services designed to remove barriers to travel. From enhanced assistance provision and improved wayfinding to innovative customer service initiatives, the airport has demonstrated a strong commitment to accessibility across every stage of the passenger journey. These efforts have helped ensure that all passengers, regardless of their needs, can travel with greater confidence, comfort and independence.
Edinburgh Airport
Excellence in Transport Accessibility
Edinburgh Airport has continued to place accessibility at the heart of the passenger experience, delivering improvements that make air travel more inclusive and welcoming for all. Working closely with passengers, accessibility groups and industry partners, the airport has invested in facilities, staff training and customer support services designed to remove barriers to travel. From enhanced assistance provision and improved wayfinding to innovative customer service initiatives, the airport has demonstrated a strong commitment to accessibility across every stage of the passenger journey. These efforts have helped ensure that all passengers, regardless of their needs, can travel with greater confidence, comfort and independence.
Glasgow City Council
Travel Skills Programme
Glasgow City Council’s Travel Skills Programme is transforming lives by helping people develop the confidence and skills needed to travel independently. Working with individuals who may face barriers to using public transport, the programme provides tailored support, practical training and real-world travel experience. Participants learn how to plan journeys, use public transport safely and navigate unfamiliar environments with confidence. The initiative has helped increase independence, improve access to education, employment and social opportunities, and reduce isolation for many participants. By empowering people to travel independently, the programme is delivering lasting social benefits while creating a more inclusive transport network.
Glasgow City Council
Travel Skills Programme
Glasgow City Council’s Travel Skills Programme is transforming lives by helping people develop the confidence and skills needed to travel independently. Working with individuals who may face barriers to using public transport, the programme provides tailored support, practical training and real-world travel experience. Participants learn how to plan journeys, use public transport safely and navigate unfamiliar environments with confidence. The initiative has helped increase independence, improve access to education, employment and social opportunities, and reduce isolation for many participants. By empowering people to travel independently, the programme is delivering lasting social benefits while creating a more inclusive transport network.
Glasgow City Council
Travel Skills Programme
Glasgow City Council’s Travel Skills Programme is transforming lives by helping people develop the confidence and skills needed to travel independently. Working with individuals who may face barriers to using public transport, the programme provides tailored support, practical training and real-world travel experience. Participants learn how to plan journeys, use public transport safely and navigate unfamiliar environments with confidence. The initiative has helped increase independence, improve access to education, employment and social opportunities, and reduce isolation for many participants. By empowering people to travel independently, the programme is delivering lasting social benefits while creating a more inclusive transport network.
HITRANS
HI-BIKE Inclusive Cycling Membership
HI-BIKE is helping make cycling accessible to more people across the Highlands and Islands by providing access to adapted bikes and inclusive cycling opportunities. Recognising that traditional cycling schemes do not meet everyone’s needs, the programme offers a range of adapted cycles designed for people with mobility challenges, disabilities and additional support needs. Through a flexible membership model, users can access equipment that might otherwise be unavailable or unaffordable. The initiative promotes independence, health and wellbeing while encouraging active travel in communities that often face geographical and transport challenges. HI-BIKE is demonstrating how inclusive design can broaden participation in sustainable transport.
HITRANS
HI-BIKE Inclusive Cycling Membership
HI-BIKE is helping make cycling accessible to more people across the Highlands and Islands by providing access to adapted bikes and inclusive cycling opportunities. Recognising that traditional cycling schemes do not meet everyone’s needs, the programme offers a range of adapted cycles designed for people with mobility challenges, disabilities and additional support needs. Through a flexible membership model, users can access equipment that might otherwise be unavailable or unaffordable. The initiative promotes independence, health and wellbeing while encouraging active travel in communities that often face geographical and transport challenges. HI-BIKE is demonstrating how inclusive design can broaden participation in sustainable transport.
HITRANS
HI-BIKE Inclusive Cycling Membership
HI-BIKE is helping make cycling accessible to more people across the Highlands and Islands by providing access to adapted bikes and inclusive cycling opportunities. Recognising that traditional cycling schemes do not meet everyone’s needs, the programme offers a range of adapted cycles designed for people with mobility challenges, disabilities and additional support needs. Through a flexible membership model, users can access equipment that might otherwise be unavailable or unaffordable. The initiative promotes independence, health and wellbeing while encouraging active travel in communities that often face geographical and transport challenges. HI-BIKE is demonstrating how inclusive design can broaden participation in sustainable transport.
Lothian Buses
Supported Journeys
Lothian Buses’ Supported Journeys programme helps customers who may lack confidence using public transport travel independently and safely. Through personalised support, familiarisation sessions and practical guidance, participants are introduced to bus travel in a way that builds confidence and reduces anxiety. The initiative has been particularly valuable for people with learning disabilities, autism, mental health conditions and other support needs. By working closely with individuals, families and support organisations, Lothian Buses is helping more people access employment, education, healthcare and leisure opportunities. The programme demonstrates the important role public transport can play in supporting independence and social inclusion.
Lothian Buses
Supported Journeys
Lothian Buses’ Supported Journeys programme helps customers who may lack confidence using public transport travel independently and safely. Through personalised support, familiarisation sessions and practical guidance, participants are introduced to bus travel in a way that builds confidence and reduces anxiety. The initiative has been particularly valuable for people with learning disabilities, autism, mental health conditions and other support needs. By working closely with individuals, families and support organisations, Lothian Buses is helping more people access employment, education, healthcare and leisure opportunities. The programme demonstrates the important role public transport can play in supporting independence and social inclusion.
Lothian Buses
Supported Journeys
Lothian Buses’ Supported Journeys programme helps customers who may lack confidence using public transport travel independently and safely. Through personalised support, familiarisation sessions and practical guidance, participants are introduced to bus travel in a way that builds confidence and reduces anxiety. The initiative has been particularly valuable for people with learning disabilities, autism, mental health conditions and other support needs. By working closely with individuals, families and support organisations, Lothian Buses is helping more people access employment, education, healthcare and leisure opportunities. The programme demonstrates the important role public transport can play in supporting independence and social inclusion.
Network Rail
East Kilbride Enhancement Project
Accessibility has been a central focus of the East Kilbride Enhancement Project, which is transforming the passenger experience through major infrastructure improvements. The project has delivered enhanced station facilities, improved step-free access and upgraded passenger environments designed to make rail travel easier for everyone. By removing barriers and creating more accessible routes through stations and surrounding areas, the programme is helping ensure that rail travel is inclusive for passengers with disabilities, mobility impairments and additional support needs. The project demonstrates how accessibility can be embedded into large-scale infrastructure investment while delivering benefits for all passengers.
Network Rail
East Kilbride Enhancement Project
Accessibility has been a central focus of the East Kilbride Enhancement Project, which is transforming the passenger experience through major infrastructure improvements. The project has delivered enhanced station facilities, improved step-free access and upgraded passenger environments designed to make rail travel easier for everyone. By removing barriers and creating more accessible routes through stations and surrounding areas, the programme is helping ensure that rail travel is inclusive for passengers with disabilities, mobility impairments and additional support needs. The project demonstrates how accessibility can be embedded into large-scale infrastructure investment while delivering benefits for all passengers.
Network Rail
East Kilbride Enhancement Project
Accessibility has been a central focus of the East Kilbride Enhancement Project, which is transforming the passenger experience through major infrastructure improvements. The project has delivered enhanced station facilities, improved step-free access and upgraded passenger environments designed to make rail travel easier for everyone. By removing barriers and creating more accessible routes through stations and surrounding areas, the programme is helping ensure that rail travel is inclusive for passengers with disabilities, mobility impairments and additional support needs. The project demonstrates how accessibility can be embedded into large-scale infrastructure investment while delivering benefits for all passengers.
Rail 74 Community Rail Partnership
Inclusivity Matters
Rail 74 Community Rail Partnership’s Inclusivity Matters initiative is helping ensure that rail travel is accessible, welcoming and inclusive for everyone. Working with community groups, passengers and local organisations, the partnership has developed activities and resources that improve understanding of accessibility needs while encouraging greater use of the railway. The project focuses on breaking down barriers faced by underrepresented groups and helping individuals gain confidence using public transport. Through partnership working, engagement and education, Inclusivity Matters is creating positive experiences for passengers while strengthening links between the railway and the communities it serves.
Rail 74 Community Rail Partnership
Inclusivity Matters
Rail 74 Community Rail Partnership’s Inclusivity Matters initiative is helping ensure that rail travel is accessible, welcoming and inclusive for everyone. Working with community groups, passengers and local organisations, the partnership has developed activities and resources that improve understanding of accessibility needs while encouraging greater use of the railway. The project focuses on breaking down barriers faced by underrepresented groups and helping individuals gain confidence using public transport. Through partnership working, engagement and education, Inclusivity Matters is creating positive experiences for passengers while strengthening links between the railway and the communities it serves.
Rail 74 Community Rail Partnership
Inclusivity Matters
Rail 74 Community Rail Partnership’s Inclusivity Matters initiative is helping ensure that rail travel is accessible, welcoming and inclusive for everyone. Working with community groups, passengers and local organisations, the partnership has developed activities and resources that improve understanding of accessibility needs while encouraging greater use of the railway. The project focuses on breaking down barriers faced by underrepresented groups and helping individuals gain confidence using public transport. Through partnership working, engagement and education, Inclusivity Matters is creating positive experiences for passengers while strengthening links between the railway and the communities it serves.
ScotRail
Passenger Assistance Meeting Point Project
ScotRail’s Passenger Assistance Meeting Point project has introduced a simple but highly effective improvement to the customer experience for passengers requiring assistance. Dedicated meeting points provide a clear, consistent location where customers can meet staff and access support throughout their journey. The initiative reduces uncertainty, improves confidence and helps ensure assistance is delivered efficiently and reliably. Developed with accessibility and customer needs firmly in mind, the project supports a more inclusive rail network and enhances the travel experience for passengers with disabilities, reduced mobility and additional support requirements. It is a practical innovation delivering meaningful benefits across Scotland’s railway.
ScotRail
Passenger Assistance Meeting Point Project
ScotRail’s Passenger Assistance Meeting Point project has introduced a simple but highly effective improvement to the customer experience for passengers requiring assistance. Dedicated meeting points provide a clear, consistent location where customers can meet staff and access support throughout their journey. The initiative reduces uncertainty, improves confidence and helps ensure assistance is delivered efficiently and reliably. Developed with accessibility and customer needs firmly in mind, the project supports a more inclusive rail network and enhances the travel experience for passengers with disabilities, reduced mobility and additional support requirements. It is a practical innovation delivering meaningful benefits across Scotland’s railway.
ScotRail
Passenger Assistance Meeting Point Project
ScotRail’s Passenger Assistance Meeting Point project has introduced a simple but highly effective improvement to the customer experience for passengers requiring assistance. Dedicated meeting points provide a clear, consistent location where customers can meet staff and access support throughout their journey. The initiative reduces uncertainty, improves confidence and helps ensure assistance is delivered efficiently and reliably. Developed with accessibility and customer needs firmly in mind, the project supports a more inclusive rail network and enhances the travel experience for passengers with disabilities, reduced mobility and additional support requirements. It is a practical innovation delivering meaningful benefits across Scotland’s railway.
Scottish Citylink Coaches
Guide Dogs Scotland Partnership
Scottish Citylink’s partnership with Guide Dogs Scotland demonstrates a strong commitment to improving accessibility for visually impaired passengers. Working collaboratively with Guide Dogs, Citylink has reviewed policies, improved staff awareness and strengthened customer support to ensure blind and partially sighted passengers can travel with confidence. The partnership has helped identify barriers, implement practical improvements and promote greater understanding of accessibility needs across the organisation. By placing lived experience at the centre of service development, Citylink has created a more welcoming and inclusive environment while setting an example of how transport operators can work effectively with specialist organisations to improve accessibility.
Scottish Citylink Coaches
Guide Dogs Scotland Partnership
Scottish Citylink’s partnership with Guide Dogs Scotland demonstrates a strong commitment to improving accessibility for visually impaired passengers. Working collaboratively with Guide Dogs, Citylink has reviewed policies, improved staff awareness and strengthened customer support to ensure blind and partially sighted passengers can travel with confidence. The partnership has helped identify barriers, implement practical improvements and promote greater understanding of accessibility needs across the organisation. By placing lived experience at the centre of service development, Citylink has created a more welcoming and inclusive environment while setting an example of how transport operators can work effectively with specialist organisations to improve accessibility.
Scottish Citylink Coaches
Guide Dogs Scotland Partnership
Scottish Citylink’s partnership with Guide Dogs Scotland demonstrates a strong commitment to improving accessibility for visually impaired passengers. Working collaboratively with Guide Dogs, Citylink has reviewed policies, improved staff awareness and strengthened customer support to ensure blind and partially sighted passengers can travel with confidence. The partnership has helped identify barriers, implement practical improvements and promote greater understanding of accessibility needs across the organisation. By placing lived experience at the centre of service development, Citylink has created a more welcoming and inclusive environment while setting an example of how transport operators can work effectively with specialist organisations to improve accessibility.
Strathclyde Partnership for Transport
North Lanarkshire People and Place Programme – MyBus Expansion
SPT’s expansion of MyBus through the North Lanarkshire People and Place Programme is helping ensure that accessible transport is available to those who need it most. The demand-responsive service provides essential travel opportunities for people who may struggle to access conventional public transport, including older people and those with mobility challenges. By expanding coverage and increasing availability, the programme has improved access to healthcare, shopping, social activities and community services. The initiative supports independence, reduces social isolation and strengthens community connections while demonstrating the important role accessible transport services play in creating inclusive and connected communities.
Strathclyde Partnership for Transport
North Lanarkshire People and Place Programme – MyBus Expansion
SPT’s expansion of MyBus through the North Lanarkshire People and Place Programme is helping ensure that accessible transport is available to those who need it most. The demand-responsive service provides essential travel opportunities for people who may struggle to access conventional public transport, including older people and those with mobility challenges. By expanding coverage and increasing availability, the programme has improved access to healthcare, shopping, social activities and community services. The initiative supports independence, reduces social isolation and strengthens community connections while demonstrating the important role accessible transport services play in creating inclusive and connected communities.
Strathclyde Partnership for Transport
North Lanarkshire People and Place Programme – MyBus Expansion
SPT’s expansion of MyBus through the North Lanarkshire People and Place Programme is helping ensure that accessible transport is available to those who need it most. The demand-responsive service provides essential travel opportunities for people who may struggle to access conventional public transport, including older people and those with mobility challenges. By expanding coverage and increasing availability, the programme has improved access to healthcare, shopping, social activities and community services. The initiative supports independence, reduces social isolation and strengthens community connections while demonstrating the important role accessible transport services play in creating inclusive and connected communities.
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CHARITY PARTNERS
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SPONSORED BY
SUPPORTED BY
CHARITY PARTNERS
© TransportTimes 2026
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