A submission in this category should demonstrate
A submission in this category should demonstrate
A submission in this category should demonstrate
A submission in this category should demonstrate how changes to bus services and facilities have brought about improvements. An increase in passenger numbers; modal shift; improved customer satisfaction ratings; or improved reliability are all examples of the ways success could be documented.
A submission in this category should demonstrate how changes to bus services and facilities have brought about improvements. An increase in passenger numbers; modal shift; improved customer satisfaction ratings; or improved reliability are all examples of the ways success could be documented.
PREVIOUS WINNERS
PREVIOUS WINNERS
PREVIOUS WINNERS
2024 Glenfarg Community Transport Group: The 55 Bus
2023 Strathclyde Partnership for Transport: Keeping Communities Connected
2022 Scottish Citylink Coaches: Saltire Cross Network
2020 Scottish Citylink Coaches: Service 900: Glasgow – Edinburgh
2019 First Glasgow: Service 75
2024 Glenfarg Community Transport Group: The 55 Bus
2023 Strathclyde Partnership for Transport: Keeping Communities Connected
2022 Scottish Citylink Coaches: Saltire Cross Network
2020 Scottish Citylink Coaches: Service 900: Glasgow – Edinburgh
2019 First Glasgow: Service 75
First Bus
Glasgow Airport Express 500
First Bus’s Glasgow Airport Express 500 provides a fast, 24/7 connection between Glasgow Airport and the city centre, with over 110,000 passengers per month. Its high frequency, convenient pick-up just steps from the terminal, and clear branding make it an accessible, reliable alternative to taxis. Key city centre stops and ticket options via app or onboard enhance convenience. In 2024, First increased weekday frequency from every 12 to 10 minutes and Sunday service from 15 to 12 minutes, cutting wait times by up to 20%. This data-driven investment supports Glasgow’s net zero ambitions by encouraging modal shift from cars. In May 2025, the introduction of 11 new electric double-deckers will make the service fully zero-emission.
First Bus
Glasgow Airport Express 500
First Bus’s Glasgow Airport Express 500 provides a fast, 24/7 connection between Glasgow Airport and the city centre, with over 110,000 passengers per month. Its high frequency, convenient pick-up just steps from the terminal, and clear branding make it an accessible, reliable alternative to taxis. Key city centre stops and ticket options via app or onboard enhance convenience. In 2024, First increased weekday frequency from every 12 to 10 minutes and Sunday service from 15 to 12 minutes, cutting wait times by up to 20%. This data-driven investment supports Glasgow’s net zero ambitions by encouraging modal shift from cars. In May 2025, the introduction of 11 new electric double-deckers will make the service fully zero-emission.
First Bus
Glasgow Airport Express 500
First Bus’s Glasgow Airport Express 500 provides a fast, 24/7 connection between Glasgow Airport and the city centre, with over 110,000 passengers per month. Its high frequency, convenient pick-up just steps from the terminal, and clear branding make it an accessible, reliable alternative to taxis. Key city centre stops and ticket options via app or onboard enhance convenience. In 2024, First increased weekday frequency from every 12 to 10 minutes and Sunday service from 15 to 12 minutes, cutting wait times by up to 20%. This data-driven investment supports Glasgow’s net zero ambitions by encouraging modal shift from cars. In May 2025, the introduction of 11 new electric double-deckers will make the service fully zero-emission.
Glenfarg Community Transport Group
The 23 Bus
GCTG’s 23 Bus revived a withdrawn rural route using its successful community-led model. Operating hourly, six days a week with 11 daily services in both directions, it connects Kinross, South Perthshire and Clackmannanshire communities using accessible minibuses. Smart routing, including quiet deviations bookable in advance, ensures maximum reach. Timed connections at Kinross Park & Ride link passengers to major cities, while seamless integration with GCTG’s 55 Bus enables through travel from Perth to Tillicoultry. Since launch, usage has grown from under 200 to over 500 weekly passengers. Bike racks and wheelchair access have improved inclusivity and supported active travel. The 23 Bus offers a reliable alternative to car use and a lifeline for residents without access to private transport.
Glenfarg Community Transport Group
The 23 Bus
GCTG’s 23 Bus revived a withdrawn rural route using its successful community-led model. Operating hourly, six days a week with 11 daily services in both directions, it connects Kinross, South Perthshire and Clackmannanshire communities using accessible minibuses. Smart routing, including quiet deviations bookable in advance, ensures maximum reach. Timed connections at Kinross Park & Ride link passengers to major cities, while seamless integration with GCTG’s 55 Bus enables through travel from Perth to Tillicoultry. Since launch, usage has grown from under 200 to over 500 weekly passengers. Bike racks and wheelchair access have improved inclusivity and supported active travel. The 23 Bus offers a reliable alternative to car use and a lifeline for residents without access to private transport.
Glenfarg Community Transport Group
The 23 Bus
GCTG’s 23 Bus revived a withdrawn rural route using its successful community-led model. Operating hourly, six days a week with 11 daily services in both directions, it connects Kinross, South Perthshire and Clackmannanshire communities using accessible minibuses. Smart routing, including quiet deviations bookable in advance, ensures maximum reach. Timed connections at Kinross Park & Ride link passengers to major cities, while seamless integration with GCTG’s 55 Bus enables through travel from Perth to Tillicoultry. Since launch, usage has grown from under 200 to over 500 weekly passengers. Bike racks and wheelchair access have improved inclusivity and supported active travel. The 23 Bus offers a reliable alternative to car use and a lifeline for residents without access to private transport.
Lothian Buses
Lothian Country Service 43
WINNER
Launched in 2017, Service 43 restored vital links between Queensferry and Edinburgh after a commercial operator withdrew. With 20-minute frequencies and faster peak-time options, it provides direct, reliable access to the city centre. The route has grown by 73% in patronage since launch and saw a 12% increase in late 2024 alone—double the network-wide average. In June 2024, a simplified fare structure cut prices for Queensferry residents by 33%, reduced boarding times and improved end-to-end journey times by up to 4%. Lothian’s customer-focused improvements and data-led route planning have made this a valued, inclusive service—backed by Edinburgh Council’s bus priority commitments.
Lothian Buses
Lothian Country Service 43
WINNER
Launched in 2017, Service 43 restored vital links between Queensferry and Edinburgh after a commercial operator withdrew. With 20-minute frequencies and faster peak-time options, it provides direct, reliable access to the city centre. The route has grown by 73% in patronage since launch and saw a 12% increase in late 2024 alone—double the network-wide average. In June 2024, a simplified fare structure cut prices for Queensferry residents by 33%, reduced boarding times and improved end-to-end journey times by up to 4%. Lothian’s customer-focused improvements and data-led route planning have made this a valued, inclusive service—backed by Edinburgh Council’s bus priority commitments.
Lothian Buses
Lothian Country Service 43
WINNER
Launched in 2017, Service 43 restored vital links between Queensferry and Edinburgh after a commercial operator withdrew. With 20-minute frequencies and faster peak-time options, it provides direct, reliable access to the city centre. The route has grown by 73% in patronage since launch and saw a 12% increase in late 2024 alone—double the network-wide average. In June 2024, a simplified fare structure cut prices for Queensferry residents by 33%, reduced boarding times and improved end-to-end journey times by up to 4%. Lothian’s customer-focused improvements and data-led route planning have made this a valued, inclusive service—backed by Edinburgh Council’s bus priority commitments.
McGill's Bus Group
McGill's Clydeflyer
HIGHLY COMMENDED
Clydeflyer is a scenic, high-frequency service connecting Glasgow with the coastal town of Largs, supporting commuters, tourists, and ferry connections to Bute and Cumbrae. Following a major 2024 fleet refurbishment—including new seating, branding, and upgraded engines—the service offers improved reliability and comfort. Timetable enhancements, like doubling Sunday frequency and extending late-night services, helped drive year-on-year passenger growth, including a 44% rise on Sundays. Customer service enquiries dropped 16%, thanks in part to better journey planning tools and cashless ticketing. With punctuality averaging 93%, McGill’s continuous investment in vehicles, technology, and customer experience has made Clydeflyer a dependable and attractive travel option.
McGill's Bus Group
McGill's Clydeflyer
HIGHLY COMMENDED
Clydeflyer is a scenic, high-frequency service connecting Glasgow with the coastal town of Largs, supporting commuters, tourists, and ferry connections to Bute and Cumbrae. Following a major 2024 fleet refurbishment—including new seating, branding, and upgraded engines—the service offers improved reliability and comfort. Timetable enhancements, like doubling Sunday frequency and extending late-night services, helped drive year-on-year passenger growth, including a 44% rise on Sundays. Customer service enquiries dropped 16%, thanks in part to better journey planning tools and cashless ticketing. With punctuality averaging 93%, McGill’s continuous investment in vehicles, technology, and customer experience has made Clydeflyer a dependable and attractive travel option.
McGill's Bus Group
McGill's Clydeflyer
HIGHLY COMMENDED
Clydeflyer is a scenic, high-frequency service connecting Glasgow with the coastal town of Largs, supporting commuters, tourists, and ferry connections to Bute and Cumbrae. Following a major 2024 fleet refurbishment—including new seating, branding, and upgraded engines—the service offers improved reliability and comfort. Timetable enhancements, like doubling Sunday frequency and extending late-night services, helped drive year-on-year passenger growth, including a 44% rise on Sundays. Customer service enquiries dropped 16%, thanks in part to better journey planning tools and cashless ticketing. With punctuality averaging 93%, McGill’s continuous investment in vehicles, technology, and customer experience has made Clydeflyer a dependable and attractive travel option.
Scottish Citylink Coaches
M92: Edinburgh, Dundee, and Aberdeen
Scottish Citylink’s M92 connects major cities and communities along Scotland’s east coast with a frequent, high-capacity express coach service. In May 2024, increased demand led to a Thursday–Sunday frequency upgrade to every 30 minutes, boosting capacity by 60% and driving a 5% annual passenger increase. Strategic stops at Edinburgh Airport grew airport travel by 11%. Over the festive period, ridership jumped 13% year-on-year. New tech—including a user-friendly app, QR boarding, and real-time tracking—has enhanced customer experience and operational efficiency. In May 2025, the route will take a major step forward with the introduction of three Yutong GTe14 electric coaches, offering zero-emission, high-comfort travel across a 300-mile range.
Scottish Citylink Coaches
M92: Edinburgh, Dundee, and Aberdeen
Scottish Citylink’s M92 connects major cities and communities along Scotland’s east coast with a frequent, high-capacity express coach service. In May 2024, increased demand led to a Thursday–Sunday frequency upgrade to every 30 minutes, boosting capacity by 60% and driving a 5% annual passenger increase. Strategic stops at Edinburgh Airport grew airport travel by 11%. Over the festive period, ridership jumped 13% year-on-year. New tech—including a user-friendly app, QR boarding, and real-time tracking—has enhanced customer experience and operational efficiency. In May 2025, the route will take a major step forward with the introduction of three Yutong GTe14 electric coaches, offering zero-emission, high-comfort travel across a 300-mile range.
Scottish Citylink Coaches
M92: Edinburgh, Dundee, and Aberdeen
Scottish Citylink’s M92 connects major cities and communities along Scotland’s east coast with a frequent, high-capacity express coach service. In May 2024, increased demand led to a Thursday–Sunday frequency upgrade to every 30 minutes, boosting capacity by 60% and driving a 5% annual passenger increase. Strategic stops at Edinburgh Airport grew airport travel by 11%. Over the festive period, ridership jumped 13% year-on-year. New tech—including a user-friendly app, QR boarding, and real-time tracking—has enhanced customer experience and operational efficiency. In May 2025, the route will take a major step forward with the introduction of three Yutong GTe14 electric coaches, offering zero-emission, high-comfort travel across a 300-mile range.