A submission in this category should demonstrate
A submission in this category should demonstrate
A submission in this category should demonstrate
An entry in this category would provide evidence of excellence or significant improvement in overall performance or provision of facilities over the past 12 months. KPIs and customer satisfaction results will be particularly relevant as evidence of this. We encourage all airports to submit their most recent ASQ scores.
An entry in this category would provide evidence of excellence or significant improvement in overall performance or provision of facilities over the past 12 months. KPIs and customer satisfaction results will be particularly relevant as evidence of this. We encourage all airports to submit their most recent ASQ scores.
PREVIOUS WINNERS
PREVIOUS WINNERS
PREVIOUS WINNERS
2024 Glasgow Airport
2023 Glasgow Airport
2022 Aberdeen International Airport
2020 Glasgow Airport
2019 Glasgow Airport
2018 Edinburgh Airport
2024 Glasgow Airport
2023 Glasgow Airport
2022 Aberdeen International Airport
2020 Glasgow Airport
2019 Glasgow Airport
2018 Edinburgh Airport
AGS Airports
Aberdeen International Airport
WINNER
Aberdeen International Airport continued to strengthen its role as a regional lifeline in 2024, supporting 2.4 million passengers and delivering wide-ranging improvements. It maintained a CAA ‘Good’ rating for PRM services and invested in Next Generation Security Scanners while continuing its successful Campus Watch safety programme with Police Scotland. AIA also marked its 90th anniversary with a year of community-focused celebrations, raising over £65,000 — much of it for AberNecessities, a charity supporting underprivileged children. It ran its biggest-ever Runway Run and supported 24 local groups via its ABZ Propeller Fund. AIA also advanced youth development through the DYW Young Person’s Guarantee. In sustainability, Aberdeen reached carbon neutrality for direct emissions and Level 3+ Airport Carbon Accreditation. It transitioned its vehicle fleet to Hydrotreated Vegetable Oil (HVO), cutting emissions dramatically, and ordered electric replacements for petrol vehicles. This well-rounded approach combined environmental leadership, community value, and enhanced passenger experience.
AGS Airports
Aberdeen International Airport
WINNER
Aberdeen International Airport continued to strengthen its role as a regional lifeline in 2024, supporting 2.4 million passengers and delivering wide-ranging improvements. It maintained a CAA ‘Good’ rating for PRM services and invested in Next Generation Security Scanners while continuing its successful Campus Watch safety programme with Police Scotland. AIA also marked its 90th anniversary with a year of community-focused celebrations, raising over £65,000 — much of it for AberNecessities, a charity supporting underprivileged children. It ran its biggest-ever Runway Run and supported 24 local groups via its ABZ Propeller Fund. AIA also advanced youth development through the DYW Young Person’s Guarantee. In sustainability, Aberdeen reached carbon neutrality for direct emissions and Level 3+ Airport Carbon Accreditation. It transitioned its vehicle fleet to Hydrotreated Vegetable Oil (HVO), cutting emissions dramatically, and ordered electric replacements for petrol vehicles. This well-rounded approach combined environmental leadership, community value, and enhanced passenger experience.
AGS Airports
Aberdeen International Airport
WINNER
Aberdeen International Airport continued to strengthen its role as a regional lifeline in 2024, supporting 2.4 million passengers and delivering wide-ranging improvements. It maintained a CAA ‘Good’ rating for PRM services and invested in Next Generation Security Scanners while continuing its successful Campus Watch safety programme with Police Scotland. AIA also marked its 90th anniversary with a year of community-focused celebrations, raising over £65,000 — much of it for AberNecessities, a charity supporting underprivileged children. It ran its biggest-ever Runway Run and supported 24 local groups via its ABZ Propeller Fund. AIA also advanced youth development through the DYW Young Person’s Guarantee. In sustainability, Aberdeen reached carbon neutrality for direct emissions and Level 3+ Airport Carbon Accreditation. It transitioned its vehicle fleet to Hydrotreated Vegetable Oil (HVO), cutting emissions dramatically, and ordered electric replacements for petrol vehicles. This well-rounded approach combined environmental leadership, community value, and enhanced passenger experience.
AGS Airports
Glasgow Airport
Glasgow Airport demonstrated a strong commitment to passenger service, accessibility, sustainability, and community engagement in 2024. It achieved top ratings in the CAA’s accessibility rankings and joined the UK Government’s Aviation Accessibility Group, reinforcing its inclusive approach. The airport launched “Hello Glasgow,” an AI-driven virtual assistant offering real-time support, and introduced new customer-friendly initiatives like free one-hour parking and a dedicated Baby Room. Dining options were also expanded to enhance the terminal experience. On sustainability, Glasgow announced plans for a hydrogen hub aimed at enabling zero-emission flights by 2027. The airport’s community work was equally impactful — three successful job fairs attracted over 6,000 attendees, helping link local people with opportunities. The FlightPath Fund awarded over £120,000 to local projects including schools and community groups. Altogether, Glasgow Airport delivered meaningful improvements for passengers, the environment, and the wider community, cementing its role as a forward-thinking, people-first transport hub.
AGS Airports
Glasgow Airport
Glasgow Airport demonstrated a strong commitment to passenger service, accessibility, sustainability, and community engagement in 2024. It achieved top ratings in the CAA’s accessibility rankings and joined the UK Government’s Aviation Accessibility Group, reinforcing its inclusive approach. The airport launched “Hello Glasgow,” an AI-driven virtual assistant offering real-time support, and introduced new customer-friendly initiatives like free one-hour parking and a dedicated Baby Room. Dining options were also expanded to enhance the terminal experience. On sustainability, Glasgow announced plans for a hydrogen hub aimed at enabling zero-emission flights by 2027. The airport’s community work was equally impactful — three successful job fairs attracted over 6,000 attendees, helping link local people with opportunities. The FlightPath Fund awarded over £120,000 to local projects including schools and community groups. Altogether, Glasgow Airport delivered meaningful improvements for passengers, the environment, and the wider community, cementing its role as a forward-thinking, people-first transport hub.
AGS Airports
Glasgow Airport
Glasgow Airport demonstrated a strong commitment to passenger service, accessibility, sustainability, and community engagement in 2024. It achieved top ratings in the CAA’s accessibility rankings and joined the UK Government’s Aviation Accessibility Group, reinforcing its inclusive approach. The airport launched “Hello Glasgow,” an AI-driven virtual assistant offering real-time support, and introduced new customer-friendly initiatives like free one-hour parking and a dedicated Baby Room. Dining options were also expanded to enhance the terminal experience. On sustainability, Glasgow announced plans for a hydrogen hub aimed at enabling zero-emission flights by 2027. The airport’s community work was equally impactful — three successful job fairs attracted over 6,000 attendees, helping link local people with opportunities. The FlightPath Fund awarded over £120,000 to local projects including schools and community groups. Altogether, Glasgow Airport delivered meaningful improvements for passengers, the environment, and the wider community, cementing its role as a forward-thinking, people-first transport hub.